Troubleshooting
Situation Check and safe recovery POS or an action is missing Confirm the business and assigned workspace and functional permissions with the owner. Do not share credentials or PIN...
Retail owners and cashiers
Updated September 13, 2026
| Situation | Check and safe recovery |
|---|---|
| POS or an action is missing | Confirm the business and assigned workspace and functional permissions with the owner. Do not share credentials or PINs. |
| Scanner does not add a product | Focus the product search, scan again, then search by SKU or name. Check the product's active status and register location with an authorized colleague. |
| Fixed combos cannot be sold | Review the exact contents and available component stock. Checkout rechecks the recipe and shared stock; do not substitute components through the cashier screen. |
| Recalled cart has changed | Review repriced items, availability, discounts, and the customer before taking payment. A parked cart is not a frozen quotation. |
| Payment confirmation is uncertain | Check Sales History and provider evidence first. Do not charge the customer twice or create a second sale to obtain a receipt. |
| Printer failure | Keep the sale reference, reopen its receipt, and retry printing. For Restaurant paper tickets, reopen the saved preparation batch and use Print copies. |
| Cash variance | Recount the drawer and inspect refunds, opening float, and cash movements. Separate non-cash receipts and explain the actual difference. |
| Report is empty | Review dates, location, customer, and status. Parked sales require explicit selection; confirm you are in the correct business. |
| PDF or Excel is too large | Narrow the filters. PDF supports up to 1,000 sales; the largest Excel detail sheet supports up to 100,000 rows. |
| Return or void is blocked | Check the original transaction, permitted quantity, status, and required supervisor authorization. Never delete records or create an unrelated sale as a workaround. |
When requesting support, provide the business, register, document reference, action, approximate time, and displayed error. Do not include passwords, PINs, full card details, or unnecessary customer information.