Returns

6.1 Viewing Returns

1. Go to Sidebar > Sales > Returns
2. View all returns with status (pending, approved, completed)
3. Filter by date range

6.2 Processing a Return

1. Go to the original sale detail page
2. Click Return
3. Select the items to return and specify quantities
4. Enter a Return Reason
5. Choose one of the enabled non-credit refund methods
6. Click Process Return

6.3 Return Approval

• Returns may require supervisor approval depending on the refund amount
• Refunds above the configured limit require a supervisor PIN
• The approver's name is recorded in the audit trail

On a pending return, enter the authorized supervisor's four-digit POS PIN, including any leading zero, select Approve Return, then confirm the stock restoration. It is not a login password or a cashier PIN. Cancelling the confirmation leaves the return pending without requesting PIN verification. If verification fails, the return remains pending and stock is not restored by that failed attempt. Wait for the result before trying again; the approval button is disabled while confirmation or verification is in progress.

The button shows Checking PIN..., then Approving return.... If PIN verification times out or fails, correct the displayed issue and retry. If your session has expired, refresh the page first. Once approval is submitted, check the refreshed return status before making another attempt.

6.4 Return Details

Click a return to view:

• Return number and date
• Original sale reference
• Returned items and quantities
• Refund amount and method
• Approval status and approver
• Notes

Returns automatically restore inventory stock levels.