Returns

Handle product returns and refunds with a full audit trail.

6.1 Viewing Returns

1. Go to Sidebar > Sales > Returns
2. View all returns with status (pending, approved, completed)
3. Filter by date range

6.2 Processing a Return

1. Go to the original sale detail page
2. Click Return
3. Select the items to return and specify quantities
4. Enter a Return Reason
5. Choose one of the enabled non-credit refund methods
6. Click Process Return

6.3 Return Approval

• Returns may require supervisor approval depending on the refund amount
• Refunds above the configured limit require a supervisor PIN
• The approver's name is recorded in the audit trail

6.4 Return Details

Click a return to view:

• Return number and date
• Original sale reference
• Returned items and quantities
• Refund amount and method
• Approval status and approver
• Notes

Returns automatically restore inventory stock levels.