Troubleshooting

A product cannot be received

Confirm it is active, tracks inventory, has a valid unit, and is allowed at the chosen location. Batch-tracked products require valid batch data; serialized quantities require the same number of unique serials as units received.

Available quantity differs from on-hand quantity

On-hand stock includes reserved quantity. Review the product/location stock level and connected orders before adjusting stock. Do not use an adjustment merely to remove a legitimate reservation.

A transfer cannot be canceled

Draft or pending transfers may be canceled. Once shipped, source stock has already moved and the transfer must be received or investigated as in transit.

A stock take cannot be completed

Every required item must have a valid count. Resolve duplicate serials, missing counts, invalid reasons, and unexpected products before approval. Completion creates movement records and should only happen after variance review.

A scheduled price does not appear in POS

Confirm the sheet is released, not canceled, effective on or before the sale date, and contains the register's Inventory location. Draft or future rows are intentionally ignored. When no applicable location row exists, POS uses the product base selling price.

A price sheet cannot be deleted

Drafts can be deleted and future releases can be canceled. Releases effective today or earlier remain locked for audit because they have already affected operational pricing.

Inventory and Accounting values differ

Compare the Inventory valuation report with stock movements for the same date and location. Then review product account mappings, manual adjustments, Procurement GRNI, and any failed integration posting. Do not edit movement history; correct the source transaction or post an authorized accounting correction.

Expiry numbers differ between the dashboard and report

The dashboard uses the configurable Inventory expiry alert window, which defaults to 30 days. The Expiry Report query defaults to 90 days and can be changed when the report is run.

A user sees this manual but not an Open screen shortcut

The manual is available to Inventory module users, while shortcuts reflect the current tenant user's permissions. Ask an owner or role administrator to review the named inventory.* permission.