Payments Received

Payments Received tracks money collected from customers against invoices.

Where to find it: Sidebar > Sales > Payments Received

4.1 Recording a Payment

1. Go to Sales > Payments Received and click New Payment
2. Select the Customer
3. Open invoices for that customer load automatically
4. If you opened the page from a specific invoice, review the helper text:
   • if that invoice is marked for customer WHT, the form can preload the WHT category and net-cash guidance
   • if that invoice is not marked for customer WHT, leave tracking off and record a normal receipt
5. Set the Payment Date
6. Choose the Currency
7. Enter the payment Amount
8. Choose a Payment Method
9. Select the Deposit Account
10. Enter an optional Reference Number
11. If the customer withheld tax, enable Track customer WHT and select the same WHT category used on the allocated invoices
12. Allocate the payment across one or more invoices
13. Click Save

Partial payments are supported. Mixed-currency allocations are converted using the locked document and settlement FX snapshots.

For customer-side WHT receipts:

• Amount is the net cash actually received into bank or cash
• Gross Applied to Invoices is the gross settlement value
• Gross Remaining to Allocate must reach zero before the receipt can be recorded
• the withheld amount posts to WHT Receivable, not to bank
• all allocated invoices on that receipt must share the same WHT category and source currency
• the summary panel previews WHT category, taxable base, withheld amount, and net cash when the settlement can be calculated before submit
• when payment currency differs from the tenant base currency, the final net-cash figure is locked on submit using the settlement FX rate

4.2 Viewing Payment Details

Click any payment to see its details, including customer, amount, currency, method, deposit account, and invoice allocations. You can also download the payment receipt.

When customer WHT applies, the payment detail also shows:

• WHT category
• taxable base
• withheld amount
• certificate number and status

4.3 Deleting a Payment

Deleting a payment reverses its journal entry and recalculates the balances on all affected invoices.